Service and Support Portals
Customers can access to Netis service through our web and contact with our experts.
5×8 hours of mobile phone service provide prompt response for product installation, use, and maintenance problems.
Netis provides technical support e-mail services. Users can contact the service department via e-mail which will respond to user’s mail within 24 hours.
Netis Professional Support Services
Netis Service-Level Guidelines
|P1||Netis product is completely unavailable or most functions and analysis applications are unavailable||Response within 2 hours|
|P2||Netis product has one or more analysis applications that are unavailable, but the system can still operate normally||Response within 2 hours|
|P3||General product problems, including the unavailability of certain auxiliary functions, but the system can still operate normally||Response within 4 hours|
|P4||Other product problems
New product requirements
|Response within 48 hours|
Netis provides professional product-related training, including product introduction, function introduction, product configuration, etc.
Contact Netis sales representative immediately to learn more about Netis products performance and how to improve your business.