Relentless Focus On Our Customers’ Success
Netis delivers professional technical support and service offerings to support the business objectives and maximize the value of of our customers’ investment.
Service and Support Portals
Web
Customers can access to Netis service through our web and contact with our experts.
Phone
5×8 hours of mobile phone service provide prompt response for product installation, use, and maintenance problems.
Netis provides technical support e-mail services. Users can contact the service department via e-mail which will respond to user’s mail within 24 hours.
Netis Professional Support Services
Netis Service-Level Guidelines
| Level | Description | Response Time |
|---|---|---|
| P1 | Netis product is completely unavailable or most functions and analysis applications are unavailable | Response within 2 hours |
| P2 | Netis product has one or more analysis applications that are unavailable, but the system can still operate normally | Response within 2 hours |
| P3 | General product problems, including the unavailability of certain auxiliary functions, but the system can still operate normally | Response within 4 hours |
| P4 | Other product problems New product requirements |
Response within 48 hours |
Professional Training
Netis provides professional product-related training, including product introduction, function introduction, product configuration, etc.
Contact Us
Online Message
Contact Netis sales representative immediately to learn more about Netis products performance and how to improve your business.