Relentless Focus On Our Customers’ Success

 

Netis delivers professional technical support and service offerings to support the business objectives and maximize the value of of our customers’ investment.

Service and Support Portals

Web

Customers can access to Netis service through our web and contact with our experts.

Phone

5×8 hours of mobile phone service provide prompt response for product installation, use, and maintenance problems.

E-mail

Netis provides technical support e-mail services. Users can contact the service department via e-mail which will respond to user’s mail within 24 hours.

Netis Professional Support Services

Netis provides professional support services in time, including product upgrades, product on-site troubleshooting, configuration changes, etc.

  • Configuration changes:Configuration changes generated under the framework of the confirmed project interface
  • Troubleshooting:For the fault caused by product problem
  • Product upgrades:Including product upgrade requirements from ” product function updates”, “product bug fixes “, and “customer-side new requirements “

If remote support cannot sovle the problems, Netis provides on-site support.

Netis Service-Level Guidelines

Level Description Response Time
P1 Netis product is completely unavailable or most functions and analysis applications are unavailable Response within 2 hours
P2 Netis product has one or more analysis applications that are unavailable, but the system can still operate normally Response within 2 hours
P3 General product problems, including the unavailability of certain auxiliary functions, but the system can still operate normally Response within 4 hours
P4 Other product problems
New product requirements
Response within 48 hours

Professional Training

Netis provides professional product-related training, including product introduction, function introduction, product configuration, etc.

Contact Us

Online Message

Contact Netis sales representative immediately to learn more about Netis products performance and how to improve your business.

Or contact us through